Prepare for Your Virtual Visit

How a Virtual Visit Works

MomDoc uses a secure, HIPAA-compliant video platform. No app download is required.

1. Schedule your visit by calling or texting 480-821-3601. Let us know you prefer a virtual appointment.
2. Receive your link. Before your appointment, we send a secure video link via text message or email.
3. Click the link at your appointment time. Your browser opens the video session. Your provider joins from their office.
4. Have your conversation. Your provider reviews your concerns, examines what they can see on camera, and creates a plan of care.
5. Follow-up is handled the same way as an in-office visit. Prescriptions go directly to your pharmacy. Lab orders are sent to your preferred lab. Follow-up appointments are scheduled before you disconnect.

Tech Requirements

Virtual visits work on any device with a camera, microphone, and internet connection. Here is what you need:

Troubleshooting tip: If your video or audio is choppy, try moving closer to your Wi-Fi router, closing other browser tabs, or switching from Wi-Fi to cellular data (or vice versa).

What Can Be Done via Telehealth

Virtual visits work well for many types of appointments, including:

• Follow-up visits for known conditions
• Birth control consultations and prescription refills
• UTI symptoms and bladder infection treatment
• Cold and flu symptoms including cough, sore throat, and fever
• Gestational diabetes follow-up (diet control or log review up to 32 weeks)
• Medication management and dosage adjustments
• Mental health check-ins related to pregnancy or postpartum recovery
• Lab result reviews and next-step planning
• Post-surgical follow-up when no physical exam is needed

What Requires an In-Person Visit

Some things need hands-on evaluation. Your provider will let you know if your concern requires an office visit instead:

• Annual Well Woman exams (Pap smear, breast exam, pelvic exam)
• First prenatal visit and pregnancy confirmation
• Procedures such as IUD placement, biopsies, or colposcopy
• Ultrasounds and imaging
• New pelvic pain, abnormal bleeding, or lumps that need physical examination
• Any emergency symptoms (heavy bleeding, severe pain, signs of preeclampsia)

If you are unsure whether your concern can be handled virtually, call us at 480-821-3601 and our scheduling team will help you decide.

Eligibility

To be eligible for a MomDoc virtual visit, you need to have had at least one in-person visit with a MomDoc provider within the last three years. Accepted visit types include:

• An annual Well Woman exam
• A first pregnancy visit
• An initial GYN consultation

If you are a brand-new patient, your first appointment will be in person so your provider can establish a complete baseline. After that, many follow-up visits can move to telehealth.

Insurance and Virtual Visits

Most insurance plans cover telehealth visits at the same rate as in-person visits. Your copay, deductible, and coinsurance apply the same way. If you have questions about your specific coverage, call us at 480-821-3601 before scheduling.